Refund & Returns Policy
Our process for damaged, incorrect, defective, or missing cannabis products.
Cannabis returns
For health, safety, and regulatory reasons, cannabis products generally cannot be returned or exchanged because of preference, taste, effect, or a change of mind. Please review the item, size, potency, and price before accepting your order.
Incorrect, damaged, or defective items
If an item is missing, incorrect, damaged, or appears defective, contact us as soon as possible and keep the product, packaging, receipt, and order details. Do not discard or consume an item you believe is defective. We will review the issue and provide the remedy permitted by applicable rules and the circumstances.
Order cancellations
Contact us immediately if you need to cancel. Cancellation is not guaranteed after preparation, dispatch, or cryptocurrency confirmation. Blockchain network fees and completed transfers may be non-refundable.
How to request help
Email sales@blackbirdcrow.com with your order number and a clear description of the issue, or call +1 (213) 579-2476. We may request photographs or other information needed to review the request.